MOTOVRA GEAR SDN. BHD.
202601028250 (1690345-T)
C-3A-09, BLOCK C, MENARA UNCANG EMAS, JALAN LOW YEW, TAMAN MIHARJA, 55200 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR
motovragear@outlook.com
motovragear.com

Return, Refund and Exchange Policy

Customers must contact us within 24 hours of receiving an order if an item is damaged, incorrect, missing, or defective on arrival.

Returns and exchanges are considered for unused motorcycle spare parts and related accessories that remain in original condition with packaging, labels, manuals, and accessories included where applicable.

Installed, used, damaged by misuse, altered, incomplete, or worn items are not eligible for return unless the issue is caused by our error or a verified product defect.

Customers should provide clear photos of the product, packaging, waybill, and order details within 24 hours so the case can be reviewed properly.

Approved refunds or replacements will be processed after review and, where needed, after the item is returned or inspected. Customers are responsible for checking product size, colour, material, and usage suitability before purchase.